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Meet Our Team

Most companies call them clients, we call them our partners. We recognize the richness of a diverse group of professionals with experience across many industries working together. We are pleased to introduce you to the incredible professionals who are the core of Steinbrecher.

  • Susan Steinbrecher, Founder & CEO
  • Robert Schaefer, Vice President of Client Services
  • Lorinda Bailey, Office Manager
  • Deborah Dearmond, Facilitator, Instructional Designer, Executive Coach, Professional Speaker
  • Julie Ziadeh, Facilitator, Executive Coach
  • Kathy Wade-Yacoubian, Facilitator, Executive Coach, Heart-Centered Facilitator
  • Betty Haverfield, Instructional Designer
  • Joel B. Bennett, Author, Heart-Centered Facilitator, Professional Speaker
  • Andy Atkinson, Heart-Centered Facilitator, Professional Speaker
  • Marie Guthrie, Heart-Centered Facilitator
  • Linda Glass, Facilitator, Executive Coach/Consultant, Professional Speaker
  • Christy Kercheville, Facilitator, Executive Coach
  • Janet Hoffman, Executive Coach
  • Lynda Ross, Facilitator, Executive Coach
  • Kevin E. Parkyn, Executive Coach, Facilitator
  • Kristin Robertson, Executive Coach
  • Scott Fitzgerald, Executive Coach, Facilitator
  • Patty Rose, Executive Coach, Facilitator
  • Ginger Trimble Knox, Executive Coach, Facilitator
  • Deborah Dearmond, Executive Coach, Facilitator, Instructional Designer
  • Diane Bolton, Executive Coach, Facilitator
  • Jayne Gnadt, PMP, Executive Coach, Facilitator
  • Megan Doubet, Executive Coach, Facilitator

 

Susan Steinbrecher 

Founder & CEO

Susan Steinbrecher, an internationally acclaimed businesswoman, executive coach, speaker and author, is president and CEO of Steinbrecher And Associates, Inc., a management consulting firm that provides professional-development services in the areas of executive coaching, group facilitation and leadership training.

Susan works with senior executives and their organizations to develop and implement innovative, life-changing and profit-building solutions to address the global and day-to-day challenges of leadership, operations, human resources and training.

Susan’s expertise has positively impacted companies worldwide, such as Bank of America, BNSF Railway, Capital One, CVS/Caremark, Brinker International, Gaylord Entertainment, Hilton, Miraval Spa and Resorts, Starbucks Coffee Company, Concentra and BlueCross BlueShield of Tennessee, to name a few.

Prior to founding Steinbrecher And Associates in 1992, Susan was a rising star with one of the country’s best-known hotel chains for 14 years. She went from entry level to the chain’s youngest General Manager in history to leading the strategic training and development initiatives.

Susan earned her bachelor’s degree in applied arts and sciences from Southwest Texas State University and an honorary doctorate in hospitality management. She holds professional certifications as a master practitioner of neuro-linguistic programming, a certified mediator and several 360 assessments. She is also a certified HeartMath coach.

Susan is the co-author of several business and leadership books: Heart-Centered Leadership: Lead Well, Live Well (Second Edition, February 2014); Roadmap to Success (with Ken Blanchard and Stephen Covey) and Straight Talk from America’s Top 10 Speakers. Her Amazon best-selling book KENSHO: A Modern Awakening, Instigating Change in an Era of Global Renewal is a business book that delves into the realm of personal development – bringing to light some of the remarkable people, organizations and companies in our midst who are positively impacting our world.

Susan is a member of the Women’s Business Enterprise National Council (WBENC), the Vistage Group, International Coach Federation and Conscious Capitalism. For four consecutive years, she has received the Business Leadership Center’s Teaching Excellence Award at the SMU Cox School of Business.

Susan is a Huffington Post Business blogger and has also been a featured expert on MSNBC Your Business, Good Day Dallas, Texas Living and the John Tesh Radio Network, Fortune Small Business magazine, Woman’s Day, Dallas Business Journal, CBSMoneyWatch.com, CNBC.com and CNNMoney.com

 

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Robert Schaefer

Robert Schaefer 

Vice President of Client Services

Robert Schaefer is the vice president of Client Services at Steinbrecher and Associates. He has more than 15 years’ experience within the hospitality and retail industries. As an HR&D leader, Robert is an accomplished OD and HR management consultant, facilitator and instructional designer who specializes in assessments, survey development, competency modeling, performance management, job analysis and executive coaching. Robert has a BA in religious studies and psychology, graduate studies in counseling and an MBA, and he is currently a Ph.D. candidate in organizational psychology.

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Lorinda Bailey

Lorinda Bailey 

Office Manager

Lorinda’s professional expertise in marketing, community and donor relations comes from more than 15 years experience in the healthcare field in both for-profit and not-for-profit settings. Lorinda has a wealth of knowledge in both marketing and community relations from her 10-year tenure with a regional medical center in East Texas. Prior to joining SAA in 2005, Lorinda served as the Director of Development and Marketing at a not-for-profit, faith-based continuing-care retirement community in Dallas, where she was responsible for strategic planning, annual giving, a multimillion-dollar capital campaign and working with the nominating committee for the Board of Directors.

At SAA, Lorinda manages the daily office operations as well as the company’s finances.

Lorinda holds a Bachelor of Journalism degree in the public relations sequence from the University of Texas at Austin.

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Deborah Dearmond

Deborah Dearmond 

Facilitator, Instructional Designer, Executive Coach, Professional Speaker

Deborah has an impressive 25-year track record in the performance-development field. She has considerable experience in executive coaching, facilitation, and performance assessment and development, including training and curriculum design.

Deborah has provided leadership training and coaching for a variety of executive leaders in the healthcare, pharmaceutical, telecommunications and manufacturing industries. Developing leadership performance is an area of focus for Deborah. Her work includes performance diagnostics for executive and senior-level leaders, including CEOs using 360-degree evaluation processes, and she is certified as a Master Trainer in Development Dimension International’s Leadership Development Program, the Empowerment Mirror, the Leadership Assessment and Leadership Mirror systems, and the DiSC Behavioral Profile.

Deborah’s client list includes The Clorox Company, HJ Heinz, Raytheon, Campbell Soup, QUALCOMM, Cisco and Time Warner Cable. She has led programs for organizations in the hospitality and travel industries, restaurant industry and retail sectors as well as manufacturing, healthcare and pharmaceutical companies.

Deborah’s professional experience includes leadership roles for Bank of America, H.J. Heinz and Telecommunications Inc. (TCI). In her last internal role at TCI she served as a division-level director of corporate learning and organizational development, responsible for a staff of 65 serving an employee population of nearly 7,000.

Deborah received her education in training and development from California State Polytechnic University, Pomona, California, and holds numerous certifications in the field of organization and performance development.

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Julie Ziadeh

Julie Ziadeh 

Facilitator, Executive Coach

Julie is an accomplished Organization Effectiveness Consultant combining change management, performance management, leadership coaching and training. Julie has over 20 years experience working in both internal and external roles in mid-market, global Fortune 500, non-profit and government agencies.

She partners with organizational leaders to build measurable performance improvement strategies which include professional coaching, designing, facilitating and implementing award-winning training and change strategies, making her a sought-after learning professional and personal coach. Julie holds various certifications including the Steinbrecher And Associates, Inc. ROI Coaching model which places special emphasis on Mental Model behavior, 360 assessment along with goal setting and accountability.

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Kathy Wade-Yacoubian

Kathy Wade-Yacoubian 

Facilitator, Executive Coach, Heart-Centered Facilitator

Kathy Wade-Yacoubian brings 20 years experience in leader development to her work as an Executive Coach. While a corporate officer in rapidly-expanding hospitality and gaming companies, Kathy designed and led formal development programs for high-potential, emerging talent; coached individual managers as well as leadership teams to take on new challenges; and guided teams through mergers and acquisitions. Kathy has led multiple departments composed of centrally- and remotely-located business professionals who supported nationwide operations.

She holds numerous certifications in the field of organization and performance development including a certification by Steinbrecher And Associates, Inc., in the ROI coaching model, which places special emphasis on Mental Model behavior, 360 assessment and goal setting and accountability.

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Betty Haverfield

Betty Haverfield 

Instructional Designer

Betty Haverfield is an instructional designer for Steinbrecher And Associates, Inc. (SAA). During the 15 years she has provided her services to SAA, Betty has been instrumental in helping the company’s many clients achieve their desired learning results in a manner that allowed for a real return on their training investment.

The following are just some of the training projects that Betty was instrumental in designing, developing and delivering: Wyndham Hotels and Resorts, Miraval Spa and Resort, Northwest Airlines, Capital One, Caremark, EMC Mortgage, Playhouse Square and Salt Grass Steakhouse.

Betty holds a bachelor of arts degree in psychology from Florida International University. She is certified as a Master Practitioner and Trainer in Neuro-Linguistic Programming (NLP) and has been certified in accelerated learning and training methods by The Center for Accelerated Learning.

 

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Joel Bennett

Joel B. Bennett, Ph.D. 

Author, Heart-Centered Facilitator, Professional Speaker

Joel B. Bennett, Ph.D., is president of Organizational Wellness & Learning Systems (OWLS), providing tools to create, sustain and renew healthy workplaces. Authored books include Time & Intimacy (Lawrence Erlbaum), and he is co-editor of Preventing Workplace Substance Abuse: Beyond Drug Testing to Wellness (American Psychological Association). Dr. Bennett is the primary developer of “Team Awareness,” an award-winning, science-based training program in workplace health promotion.

www.organizationalwellness.com

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andy

Andy Atkinson 

Heart-Centered Facilitator, Professional Speaker

Andy Atkinson is dedicated to training and facilitating in the areas of leadership, group dynamics and team-building. He provides motivational speaking, group facilitation and strategic planning. Prior to starting LII in 2005, Andy worked as deputy county manager in Wilmington, North Carolina. He managed operating and capital budgets in excess of $150,000,000 annually and received certificates of excellence in financial reporting from 1981 to 1993 (Government Finance Officers Association of the United States and Canada).

Andy works to enhance productivity and profit in the workplace setting. He makes lively and practical presentations that help participants develop leadership skills and know how to effectively implement them. His interactive sessions help companies build teams that empower individuals to set goals and determine their roles within their organizations. His client base includes health organizations, faith communities, government entities and service industries. Some of his many clients include Cape Fear Memorial Foundation, Chemonics International, Inc., the N.C. Association of Insurance Women, the University of the South, Sewanee, Tennessee, and the University of North Carolina-Wilmington.

In addition to being a certified facilitator for Heart-Centered Leadership, Andy is a certified trainer for the Education for Ministry Program, is qualified to administer the Myers-Briggs Type Indicator (MBTI), and is a certified facilitator for the Seven Habits of Highly Effective People, Franklin Covey Company. He received his bachelor of science in business administration from East Carolina University, Greenville, North Carolina.

Andy was ordained to the Sacred Order of Deacons in the Episcopal Church in 1988. He currently serves at Holy Cross Episcopal Church in Wilmington, North Carolina.

 


marie

Marie Guthrie 

Heart-Centered Facilitator

Marie Guthrie, ACC, is a career and change management strategist who thrives on making BIG things happen in careers and the people side of businesses. With more than 20 years’ senior-executive experience and 10 years’ professional coaching expertise as both an internal and external coach, Marie is an innovative business leader, professional coach and productivity consultant known for building employee capabilities needed to achieve personal and business goals. Interviewed by Fortune magazine and the Financial Times of London, Marie is a frequent keynote speaker on strategic career and change management issues. Several of Marie’s programs have won local and international recognition.

Marie is the managing director of a career, executive, professional and business coaching services firm. Previously Marie served on the board of directors as corporate secretary for Hitachi Semiconductor (America) and was the director of human resources, legal affairs and administration for sales, R&D and manufacturing in North America, Asia and Europe. She has also held senior human resources and operations positions with a human-capital-management firm, the law firm Locke, Purnell, Rain, Harrell and Continental Insurance Company.

Marie is a Certified Executive and Career Coach with the International Coaching Federation; an IPAT Certified Talent Consultant (Institute of Personality and Ability Testing); Certified Facilitator with The Institute of Heart-Centered Leadership, Now What? 90 Days to a New Life Direction and Get Clients Now!. She is trained in the Career Coach Institute’s Authentic Vocation Model, Career Design and Today’s Job Search methods. Marie is a senior human resources professional. Marie is a graduate of Coach U and has a bachelor of science degree in insurance and risk management from The Ohio State University. She is a member of the International Coach Federation and the International Coach Federation of North Texas.

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linda-glass-bio-9-2008

Linda Glass 

Facilitator, Executive Coach/Consultant, Professional Speaker

Linda Glass is an Executive Coach, Facilitator and Professional Speaker for Steinbrecher And Associates and has over 16 years experience in corporate leadership and management development. She understands the value and mechanics of cultivating leadership talent and its effect on a company’s performance. She was a leader with Starbucks Coffee Company for 11 years, coaching and training executives and hiring managers around the execution and strategies in career and talent management. Prior to Starbucks, Linda held a career in public relations and marketing having managed local and national media for the Seattle Repertory Theatre and the Indiana Repertory Theatre.

Linda possesses strengths in strategic thinking, customer focus, and ability to guide clients successfully. Linda has specific expertise in training facilitation and design, leading learners in a variety of talent management topics and formats including small group facilitation, classroom, and large audience presentation (1500 plus). Her leadership development experience includes 1:1 executive coaching, career coaching, team leadership development and talent re-entering the workforce “on-rampers”. Linda also has extensive experience with talent strategies including interview skills, competency development, assessment design and execution and recruitment strategies.

Linda is certified in ROI Coaching by Steinbrecher And Associates Inc.. She is an alumna of Future of Talent Thought Leadership Group and Center for Creative Leadership. She also serves on the Advisory Board for Dream Jobs, Inc., whose mission is to provide an innovative platform of services and technology to successfully off-ramp and on-ramp exceptional professionals within organizations. She is a graduate of DePauw University.

 


Christy Kercheville

Facilitator, Executive Coach

Christy has over 20 years of proven experience in corporate leadership and management development. Her experience includes facilitation of a broad range of service, sales, and leadership programs to audiences of executives to front line employees, including union environments.

Christy has consulted with diverse groups in Fortune 500 companies across the world including training and coaching in the UK, Singapore, China, Canada, and Australia. She was a leader in the Telecommunications industry for 10 years prior to becoming an independent facilitator and executive coach.

Christy holds various certifications including by Steinbrecher And Associates, Inc. in the ROI Coaching model which places special emphasis on Mental Model behavior, 360 assessment along with goal setting and accountability.


Janet Hoffman

Executive Coach

Janet is an experienced executive coach, facilitator and presenter with over 20 years experience. She began her career in operations as an executive general manager before joining the management development team.

Her experience as a Chief People Officer and Vice President of Human Resources and Organizational Development provides an invaluable perspective to her coaching clients.

Janet has coached senior and management executives of hotel and restaurant companies to develop practical solutions and facilitate change to align their people performance with business results.

Janet is certified by Steinbrecher And Associates, Inc. in the ROI Coaching model which places special emphasis on Mental Model behavior, 360 assessment along with goal setting and accountability.


Lynda Ross

Executive Coach, Facilitator

With over 18 years experience in learning organizations and 30 years of corporate experience with a Fortune 500 company, Lynda Ross is an executive coach and leadership facilitator. Her experience includes ground operations, customer service, schedule planning, safety training, leadership training, managing programs and leadership development.

Lynda led the new brand identity for her company and managed the brand development of those employees and leaders. Lynda has created new pay policies for employee groups and been responsible for the implementing and communication of the pay policies. She also designed, facilitated and implemented leadership-training initiatives with front-line employees, managers and senior level managers.

She is certified by Steinbrecher And Associates, Inc. in the ROI Coaching model which places special emphasis on Mental Model behavior, 360 assessment along with goal setting and accountability.


Kevin E. Parkyn

Executive Coach, Facilitator

For more than 25 years, Kevin has been partnering with companies and organizations to coach and train their leaders in skills to achieve positive results. He understands that if the entire team is to be successful, the leader must create an environment that propels them into action. He works with individuals to identify the gaps in their leadership approach and collaboratively develops specific steps to achieve the client’s goals.

He holds various certifications including the Steinbrecher And Associates, Inc. ROI Coaching model which places special emphasis on Mental Model behavior, 360 assessment along with goal setting and accountability.

 


Kristin Robertson

Executive Coach

 

Kristin Robertson, ACC, has over 20 years experience as an executive coach. Before becoming an Executive Coach, Kristin held executive positions including Vice President of Client Services at Advent Software in Silicon Valley and was a Director at Fidelity Investments.

Kristin employs many techniques that encourage the development of emotional intelligence in her clients. She often works with high potential executives and managers to increase their self-awareness and leadership effectiveness.

She is certified by the International Coach Federation at the ACC level and by Steinbrecher And Associates, Inc. in the ROI Coaching model which places special emphasis on Mental Model behavior, 360 assessment along with goal setting and accountability.


Scott Fitzgerald

Executive Coach, Facilitator

For five years, Scott Fitzgerald has provided executive coaching to leaders in the aerospace/defense industry. With over thirty years of experience as a senior executive in that industry and a decorated Army combat veteran of Desert Storm, Scott helps his clients sort through the complex and challenging demands of their lives to define their unique path to inspired leadership success. Scott helps executives by creating the degree of self-awareness necessary for them to lead from the heart as well as the head.

Scott holds various certifications including the Steinbrecher And Associates, Inc. ROI Coaching model which places special emphasis on Mental Model behavior, 360 assessment along with goal setting and accountability.


Patty Rose

Executive Coach, Facilitator

Patty Rose has over 20 years experience as a coach and facilitator and has worked with organizations of all sizes in a wide array of industries including transportation, health-care, financial and high-tech. She has also delivered varied training, including sales training, safety leadership training, values awareness training, performance management planning, and interviewing skills training.

Patty holds various certifications including the Steinbrecher And Associates, Inc. ROI Coaching model which places special emphasis on Mental Model behavior, 360 assessment along with goal setting and accountability.

 


Ginger Trimble Knox

Executive Coach, Facilitator

Ginger Trimble Knox is a seasoned professional with over three decades of experience facilitating corporate training objectives. She has exceptional speaking, motivational and group interaction skills and has expanded her knowledge base from corporate training into business development working with managers, owners and team members in strategic planning and productivity coaching.

Ginger holds various certifications including the Steinbrecher And Associates, Inc. ROI Coaching model which places special emphasis on Mental Model behavior, 360 assessment along with goal setting and accountability.


Deborah Dearmond

Executive Coach, Facilitator, Instructional Designer

Deborah DeArmond has an impressive 24-year track record in the performance-development field. She has considerable experience in executive coaching, facilitation, and performance assessment and development, including training and curriculum design. She has provided leadership training and coaching for a variety of executive leaders in the healthcare, pharmaceutical, telecommunications and manufacturing industries.

Deborah holds numerous certifications in the field of organization and performance development including a certification by Steinbrecher And Associates, Inc., in the ROI coaching model, which places special emphasis on Mental Model behavior, 360 assessment and goal setting and accountability.


Diane Bolton

Facilitator, Executive Coach

Diane Bolton has over 25 years experience working as a professional speaker, trainer, life coach, and human resource development consultant.

In the role of speaker, trainer, and consultant, Diane has worked with organizations of all sizes and industries, helping them implement human resource systems that support their business strategies. Her areas of expertise include leadership development; business writing skills enhancement; interpersonal communication skills; conflict resolution/trust-building skills; customer service skills; adapting to change; and employee retention.

She has thorough experience working with various divisions within the transportation industry, as well as aerospace, retail, manufacturing, and education. Diane holds numerous certifications in the field of organization and performance development including a certification by Steinbrecher And Associates, Inc., in the ROI coaching model, which places special emphasis on Mental Model behavior, 360 assessment and goal setting and accountability.


Jayne Gnadt, PMP

Executive Coach, Facilitator

Jayne Gnadt has provided training, facilitation, project management, leadership and coaching for over 25 years. She specializes in leadership, project management, and communications providing consulting services, training, facilitation, keynote presentations and executive coaching around the world.

Jayne holds numerous certifications in the field of organization and performance development including a certification by Steinbrecher And Associates, Inc., in the ROI coaching model, which places special emphasis on Mental Model behavior, 360 assessment and goal setting and accountability.


Megan Doubet

Executive Coach, Facilitator

Megan is a dynamic, results-oriented consultant with over 20 years’ experience in coaching, training, management and leadership development. She has experience designing and delivering management and professional programs to all levels of the organization that motivate others to achieve goals.

Her classroom programs cover topics such as, presentation skills, selling skills, leadership and management skills, coaching, conflict resolution, customer service and train-the-trainer workshops. Megan has worked with Fortune 500 companies both in the US and globally.

She holds numerous certifications in the field of organization and performance development including a certification by Steinbrecher And Associates, Inc., in the ROI coaching model, which places special emphasis on Mental Model behavior, 360 assessment and goal setting and accountability.


 

 

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